Frequently Asked Questions

This is a short list of our most frequently asked questions

What happens if I estimate the weight of my shipment incorrectly?

If your freight shipment is inaccurately weighed or classed and is re-weighed or re-classed by the carrier, these costs may be passed along to you.

What is expected of me when the truck driver arrives to pick up my freight?

Be sure that your shipment is packaged so that the items are protected and secured. Boxed/crated and palletized shipments are optimal; secure the boxes/crates or items to the pallet with binding, strapping or shrink/stretch wrap. Labels must be placed on every piece or package and in the event that the pieces get separated it is best to include on the label the total pieces that comprise your shipment (ex: Box 1 of 3). It is imperative that Mountain View Express, Inc. bill of lading be given to the driver. The driver will not load or unload your items on to the truck.

What does TL & LTL mean?

Is an acronym for Less-Than-Load, meaning cargo that is not of the quantity to require an entire truckload (TL) by itself. Typically, an LTL shipment ranges from 100 lbs. to 19,999 lbs. If you require a TL, please contact customer service at 608-662-0661 during business hours.

Am I able to schedule a shipment and have it picked up the same day?

Typically freight carriers pick up in the afternoon and deliver in the morning. Due to the load capacity of our carrier’s, same day service cannot be guaranteed. A four hour window prior to your dock closure is necessary. If you have same day pick up requirements, please contact customer service 608-662-0661 during business hours to discuss these arrangements.

Shipping Terminology - Glossary/ Terms


Any service that is not considered ‘standard’ will incur additional fees. Accessorial may include, but are not limited to: arrival notification, inside delivery, insurance, liftgate service, COD, hazardous materials, fuel surcharge.

Arrival Notification

Freight Carriers notifies and schedules a delivery date and time with the receiver.

Shipping Bill of Lading (BOL)

Paperwork that provides the driver, carrier, shipper and receiver with complete details of the shipment and correct billing information.


Another name for the truck/trucking company who transports cargo.


Refers to the National Motor Freight Classification (NMFC) number that specifically identifies the approximate size, value and difficulty of transporting a particular type of product that can be shipped by a carrier. Please contact customer service at 608-662-0661 during business hours if you are unsure or are unable to determine your class.


The person/company receiving the shipment.


The person/company shipping the shipment.

Inside Delivery

When a driver is required to go beyond the front door or loading dock to pick up or deliver a load rather than remaining in his/her truck or on the loading dock.

Liftgate Service

A liftgate is a motorized platform affixed to the back of some trucks that raises and lowers cargo between the ground and the truck. When the shipping or receiving location does not have a loading dock, manual loading or unloading is necessary. Accessorial fees will apply for this service.

NMFC Number

See “Class” above.

PRO Number

You will see a space for the truck driver to affix the ‘PRO sticker’ on your bill of lading. This is simply a tracking number assigned by the carrier to reference your shipment.

Redelivery Fee

A fee that will be assessed by the carrier after any failed delivery attempt. Typically this fee is minimal and based on weight.

Reweigh/Reclass Fee

If the carrier suspects that the weight or class of your shipment is inaccurate, a fee will be charged to re-weigh or correctly re-class your cargo.